WGBH News Focus: The MBTA

Just Another Rush Hour on the MBTA

By Danielle Dreilinger

April 20, 2012

BOSTON — In the old days, when you were frustrated with your public transit commute, all you could do was swelter or maybe complain to the person next to you ... if that person wasn't the cause of your complaints. But Twitter and smartphones mean that a vent for frustration is at your literal fingertips. You can even tweet your specific problems to @mbtagm, the general manager, in the hopes that someone in CentComm will notice and fix. We looked at the tweets from one morning on the MBTA to get a picture of the sights, sounds and situations we experience every day.


Please note: There are a few instances of profanity in the tweets. 

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About WGBH News Focus: The MBTA

Love it, like it or lump it, the Massachusetts Bay Transportation Authority touches nearly everyone's lives in eastern Mass. And it's in financial crisis, with newly announced fare hikes not enough to cover next year's projected $100 million budget deficit. WGBH News features special focus coverage of the tracks and troubles of our public transit system.

About the Author
Danielle Dreilinger Danielle Dreilinger
Danielle Dreilinger is an author and news producer for WGBH.org.

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The Fare and Service Plan

On July 1, the T will introduce fare increases and service cuts to cover a $159 million budget gap for the next fiscal year. Read the plan on mbta.com.


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